We will only collect, use, and share your Personal Data where we are satisfied that we have an appropriate legal right to do so. We may have the legal right to do so because:
(1) you have consented to our use of your Personal Data;
(2) our use of your Personal Data is in our legitimate interests as a commercial organization;
(3) our use of your Personal Data is necessary to perform a contract with you or take steps to enter into a contract with you; or
(4) our use of your Personal Data is necessary to comply with a relevant legal or regulatory obligation.
Fulfilling your Transaction Request
We will use your Personal Data to fulfill requests you make for DXC’s products or services, marketing materials, or anything else requiring action from DXC. To fulfill your request, we may share information with others, including DXC group companies and business partners involved in fulfillment. In connection with a transaction, we may also contact you as part of customer satisfaction surveys or market research; any such contact will comply with applicable laws and regulations.
Personalizing your Experience on our Web Sites
We may use information collected about you to personalize our websites, make navigation easier, provide relevant content, and improve our websites, products, and services.
Providing Support
We may use your Personal Data to support DXC products or services you have purchased, including technical support that may involve incidental access to data you provided or that is located on your system. This Privacy Statement does not apply to Customer Data on systems not owned or controlled by DXC; that data is governed by the applicable terms of use or customer contract.
Marketing
DXC may use information you provide, and information we lawfully collect about you, for marketing purposes. You may opt in or opt out where required or permitted by law. Each marketing email includes unsubscribe instructions. You may also unsubscribe through the DXC Preference Center, or by contacting DXC directly at privacy@dxc.com.
Some offerings may be co-branded with third parties, such as DXC Alliance Partners. If you sign up for those offerings, your information may be collected by or shared with those third parties, and their privacy policies will apply to their handling of your information.
Recruitment
For information about how DXC collects and uses Personal Data in connection with job applications, please refer to the Prospective Applicants Privacy Notice of this Privacy Statement.
Recording of Calls, Chats and Other Interactions
Certain online transactions may involve calls or online chats initiated by you or DXC. DXC may record these interactions for training, quality assurance, or evidence of a transaction or interaction.
Mobile Applications and Use of Information in Social Media
DXC makes available mobile applications for download from various marketplaces. DXC also employs social media tools on its websites, including forums, wikis, blogs, and other social media platforms. These tools promote collaboration among those who have registered to use them.
When downloading and using these applications or registering to use these social media tools, you may be asked to provide certain Personal Data. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. We encourage you to read those supplemental statements to understand how the tools and applications may process your data.
Any other content you post, such as pictures, information, opinions, or any other type of Personal Data that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the terms of use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools. You should be aware that the content you post on any such social computing platforms may be made available to others inside and outside DXC.
Use of Artificial Intelligence and Automated Processing
DXC may use AI across its business operations, services, and interactions with Data Subjects. DXC may use AI in connection with the following activities:
- Recruitment and talent management, including but not limited to screening and evaluating applications, matching candidates to roles, generating relevancy indicators, conducting or supporting assessments, analyzing interview responses, and workforce planning. All hiring decisions are made by qualified DXC personnel.
- Business operations, including but not limited to optimizing service delivery, detecting anomalies or potential security incidents, supporting IT operations, automating workflows, and analyzing business data.
- Collaboration, communication and content creation, including but not limited to drafting, translating, or summarizing business communications, personalizing website experiences, facilitating meetings, and supporting marketing activities.
- Compliance and risk management, including but not limited to fraud detection, due diligence, sanctions screening, and monitoring adherence to contractual or regulatory obligations and DXC policies.
- Cybersecurity and information security, including but not limited to identifying, analyzing, and prioritizing potential security threats, detecting anomalous activity, supporting vulnerability management, enhancing incident response, and protecting DXC systems, services, and data from unauthorized access, misuse, or disruption.
- Administration of internal business processes, including but not limited to supporting administrative tasks, analyzing operational performance, and informing business planning.
This list is illustrative and may evolve as DXC’s use of AI develops. DXC will update this Privacy Statement or provide supplemental notices where material changes to AI processing occur or as required by applicable laws.
DXC applies a risk-based approach to the safeguards it implements for AI processing. For all AI processing, DXC applies its standard data protection safeguards as described in this Privacy Statement. Where AI processing poses elevated risks to Data Subjects, DXC applies additional safeguards proportionate to the level of risk.
For high-risk AI processing, DXC implements the following controls:
- Human oversight: AI supports, but does not replace, human judgment for final decisions that have a legal or similarly significant effect on individuals. Qualified personnel retain the authority to review, adjust, or override AI-generated outputs.
- Transparency: Where required by applicable law, DXC provides notice to Data Subjects including meaningful information about the legal basis, logic, significance, and envisaged consequences when AI is used in ways that materially affect them.
- Data minimization: DXC limits the Personal Data provided to AI systems to what is necessary for the intended purpose. Where feasible, DXC applies de-identification, pseudonymization, or other privacy-enhancing techniques before AI analysis.
- Fairness and non-discrimination: DXC evaluates its AI tools for potential bias and takes steps to reduce the risk of discriminatory outcomes.
- Impact assessments and audits: Where required by applicable law or where DXC determines it is appropriate, DXC conducts data protection impact assessments and independent audits of its AI systems.
Protecting DXC’s Rights and Property
We may also use or share your information to protect the rights or property of DXC, our business partners, suppliers, customers, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with judicial proceedings, court order, law enforcement, or legal process.