43%+ contacts supported digitally
Support Services
Provide a digital-first support experience to efficiently resolve issues and help employees work without disruption.
Support services for wherever work gets done
With more people working remotely, businesses are experiencing an increased demand for IT support — driving up costs and requiring considerable time and resources. More support interactions also mean more downtime while employees await resolution. To provide a better employee experience and give employees the timely help they need, at an optimal cost, you need to continuously improve IT support services.
Personalized support experience
Support Services empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Employees can select the IT support option best suited to their needs, using digital support tools that are underpinned by automation and analytics to reduce manual processes. This turns support services into an important driver that fuels business growth, rather than a high-priced cost center.
80% of interactions resolved on first contact
More than 31 million support interactions annually in 109 dynamic digital languages and 50 person-to-person languages
Focus on work, not IT
Employees easily and intuitively engage with IT support, whether they are leveraging one of DXC’s 300 walk-in centers, video kiosks, IT vending lockers and machines, or digital assistants.
To help employees work without disruption, we provide predictive and proactive analytics that resolve issues before productivity is compromised.
We help you reduce the overall cost of workplace support and empower your employees to focus on their work, not IT support.
Capabilities
Service desk
Provide a seamless experience to address IT issues quickly through a variety of support capabilities with a modern, digital-first service desk.
Site support
Enjoy face-to-face, personalized support with technical experts. We provide services onsite and across virtual and mobile channels, including depot services, self-service IT lockers and vending machines.
Experience management
Transform and optimize the employee experience through real-time employee insights and intelligence to drive continuous improvement.
Bringing a cohesive support experience to employees
"In UPtime™ , we have our virtual digital assistant, a chatbot that works with employees to help them fix an IT device issue on their own, search our knowledge base of articles for more information or connect with a live support agent if the problem can’t be handled in a self-service manner."
Kristie Grinnell
Senior Vice President and CIO
DXC Technology
CUSTOMER STORIES
Manufacturing
DXC helps O-I Glass create a modern technology experience for employees
Faced with the challenge of providing IT services to a global workforce in a simple and seamless fashion, the manufacturer deployed DXC UPtime™ Experience Platform to enable a friction-free technology experiences for its employees.
Consumer and Retail
Jollibee Foods accelerates digital transformation for growth
The global restaurant group, with 13,000 employees, is benefitting from a robust services management platform that serves as a one-stop shop for IT needs and concerns — providing faster response and resolution times.
Manufacturing
Konica Minolta evolves digital strategy with Office 365 DXC service desk support
Imaging product manufacturer gives 23,000 workers in Japan and around the world reliable email and collaboration with DXC Office 365 and multilingual 24x7 service desk support.
Banking and Capital Markets
Banco Galicia lowers costs, improves help desk support
Argentina’s largest private sector commercial bank automate its help desk with help of DXC. Bank employees needing technical assistance can seek support via multiple channels, including phone, email, web tickets and chat.
PERSPECTIVES
DXC helps O-I Glass create a modern technology experience for employees
If your organization can’t find a way to put employees at the center of your culture, your talent will find employers who can. One of the first steps businesses should take to create an employee-centric culture is to remove the friction staff may experience with technology, processes and policies.
How to succeed in the experience economy
Today we live in the experience economy, where the currency is worker loyalty, and therefore the employee experience is an equity to be protected. The engagement and feelings of the workforce that uses its technology services are critical to maintaining a strong business and strong brand.
Leveraging the digital environment to build a seamless work experience
Executing on infrastructure changes so that the remote digital environment is undiscernible from the in-person digital workspace requires IT getting feedback about the digital employee experience, and using that to design remote resource options that meet employees where and how they work.
Partners and key collaborators
Amazon Web Services
Modernize, accelerate migrations and create cloud value with DXC and AWS.
HPE
Unlock data value and drive innovative digital experiences with edge-to-cloud, as-a-service solutions.
Microsoft
Modernize and achieve tangible cloud and modern workplace business results with DXC and Microsoft.
ServiceNow
Automate and optimize workflows and processes to accelerate enterprise transformation with DXC and ServiceNow.
Espressive
Empower the hybrid workforce with frictionless self-help from DXC and Espressive.